How can I change my password – Go to your Profile – Account – Personal Info and type in a new password twice and change it.
It wont let me change it ! – We enforce safe(ish) passwords at the My Video Room and don’t allow simple easy to break passwords. Consider a more difficult one (hint, the longer the better)
Whats a Good Password ? – A Phrase is a really good way to do it. “NoOneWillEverBreakThis” is much better than pass1234 as its much longer.
What if I forget it ? Click on Forgotten password link on the Login Screen. The My Video Room will take you through the password reset process.
What Happens When Memberships Expire ?
You will get your My Video Room access suspended if your membership expires. Your data will still be there and safe, but you will only be allowed in the My Video Room Lobby. You can request your account to be closed from your Account page.
You will be unable to do several things if your Membership Expires:
- Respond to Messages, or send new ones.
- Post any content, like, or view any content, My Video Room feeds, or group feeds, forums, and Video areas.
- Use your own Video Room (you can however join someone’s video room as a guest if they send you a link)
- Interact with My Video Room Groups
- Manage a Store (if you have one)
- Use a WebPos (if you have one)
What you Can Do:
- Use the Marketplace and buy any services from the My Video Room or its members
- Attend previously purchased events, or sessions in the marketplace
- View Public My Video Room Groups
- Join a My Video Room member’s private video room if they send you a link
When Does My Subscription Expire ?
Your membership continues until you cancel it. The system will remind you monthly that your anniversary is coming up, and remind you.
Can I Cancel ?
Yes of course- your membership will continue until your next month anniversary (your statutory rights are not affected)
What Happens If I Change my Subscription Level?
Your subscription level will change if you buy a subscription to a new level. Please ensure you cancel your old subscription (so you don’t have both active).
- Get a new level
- Cancel your old subscription
You can cancel or change your level in the Concierge under Memberships
How Do I Reactivate Membership ?
Go to the Profile, Click on Account and Subscription. From there you can choose a level to activate, pay and go. Activation is instantaneous, you may have to refresh the Lobby page once to get into your Lounge.