If you have two lounges turning up in your My Video Room page and you can see Silver Lounge, and Gold Lounge or any other two lounges at the same time this is usually subscription related. This happens when members forget to cancel their previous subscriptions when they buy a new level.
Please check that you have cancelled your old Subscription. You should only have one at at time (Gold, Silver, Bronze). Only one subscription should be active at any time.
To cancel a subscription go to:
- From Your Top menu go to My Profile
- Then go into your account
- Click on Subscription, and then cancel your extra subscription